Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. Managed and maintained the administration of all reservations, cancellations and no-shows. Answer incoming phone calls and make hotel reservations. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume … A energetic, talented and driven hotel manager … Instantly Download Assistant Hotel Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Attend yearly state tourism conventions to learn about regional attractions and different ways to attract local and regional business. Franklin Comer. It’s actually very simple. Try to … This way, you can position yourself in the best way to get hired. Regular updates of guest satisfaction and hotel service performance. Build and maintain rate codes and write employee procedures for monthly hotel promotions. Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job. Oversee F&B Department Operations and balance budget with P&L. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Demonstrate leadership through exceptional service to guests and co-workers, Responsible for proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and departmental expenses, Supervise employees including maintaining proper relations, recognition, evaluating performance and administering discipline, Provide positive feedback to employees and handle special projects and other job duties as assigned, Meet the attendance guidelines and adhere to departmental policies and procedures of the hotel. Provide support to other departments and handle guest issues. Hotel Assistant Manager Resume Examples & Samples Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers … Implemented a management/guest lobby engagement project. Supervise day-to-day operations of assigned Client site. Ordering of supplies, inventory management. Blocks rooms for arrivals and ensures any discrepancies are resolved, Oversee all functions of the Guest Services department, including Guest Service Agents, Bell Stand, and PBX, Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards, Handle guest issues and provide service recoveries to ensure guest satisfaction, Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day, Communicate any specific requests or guest issues to appropriate departments and follow up with guests, Conduct pre-shift meetings to educate Guest Services team on the hotel’s daily events and operations, Monitor functions in the Guest Services department to evaluate effectiveness, and implement new processes where needed, Ensure that all payment is received, corresponding with the Accounting and Revenue Management departments when necessary, Responsible for weekly employee scheduling, basing off of business demand, Responsible for ordering of all Front Office supplies and employee uniforms, Maintain complete knowledge at all times of, College level education, preferably in Hospitality Management, Requires attention to detail and problem solving skills, as well as a passion for customer service, Complimentary dry cleaning of employee uniforms, A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off, Assist Front Office Manager in writing/implementing new policies and procedures, Assist in training and improvement training of all Front Desk staff, Responsible for Daily Hotel Yield Rate Management and Occupancy, View and issue available Express Comps through CLEO for casino patrons, Enroll patrons in M Life and issue M Life card to new members, Access patron information through Opera and CLEO, using multiple systems at once, Responsible for assisting in public area as well as guest room inspections, Communicate with employees and understands Front Office and Corporate procedures, Maintain daily scheduling and payroll (40 hour equivalents) of Front Desk staff, Oversee daily occupancy levels to ensure the highest yield from rooms available, Receive guest complaints and ensures that they are satisfied and/or compensated as needed, Utilize computer knowledge and skills including the hotel management system, Carries out special “employee incentive” programs as prescribed by upper management, Attend all mandatory departmental and company meetings deemed necessary by upper management, Assist the Front Office Mgr and Director of Hotel Operations in maintaining effective and efficient Front Office productivity, Must have experience in strategic planning and execution, Position requires professional written and verbal communication and interpersonal skills, Position requires a willingness to work a flexible schedule, weekends and holiday. Assume authority for the hotel in the absence of the General Manager and serve as assistant General Manager … Prepare and review incident/accident reports regarding activities, prior to submitting to management. For resume writing tips, view this sample resume for an assistant manager (food service) that Isaacs created below, or download the assistant manager resume template in Word. Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort, Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability, Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years. Employment of … Represented Executive office and department heads in their absence. Performed lock interrogations, key audits, and guest wellness checks. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. ■ Areas of strength: 1. Responsible for making deposits and payments on behalf of the hotel. Building relations with many return/high profile guests and ensuring requests quality service. May require a bachelor's degree. Bachelor’s degree in Hospitality, Business Administration or related field preferred, One year experience as a Front Desk Supervisor at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship, Self-motivated with excellent organizational skills and attention to detail, Ability to push and pull heavy items and equipment, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available, Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies, College degree qualified in Hospitality Management, A minimum of five years hotel Rooms Division experience rooms, including at least one to two years in an Assistant Department Head position, Manages the activities at the Front Desk during the overnight. Responsible for overseeing the front desk, bellmen, doormen, PBX, and concierge in absence of the front office manager and director of rooms. Responsible for the renovation of hotel rooms including design, selection, and procurement of furniture. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company. Performed close process, such as balancing accounts and conducting nightly audits. Do you need the best Assistant Hotel Manager resume? Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Checking guest out of the hotel, preparing and explaining the bill, Personally handles all guest relocations according to established guidelines, Assures that all financial and credit procedures are followed, Checks the credit report, reviews the hold bucket, holds valet and all city ledger, Occupancy. Assist Hotel Manager with the overall daily hotel operations including supervision of multiple employees. Responsible for maintaining 5 star 5 diamond services to guest and training associates. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. Ensured employees were performing assigned tasks and reacted to staff & guest needs. Manager in charge of the hotel and employees. Manage 20+ employees, hiring interviews, coaching, terminations, scheduling of employees. Able to use Human Resources experience to improve operations and performance of hotel and staff. Assisted in actively managing room inventory to maximize daily revenue. In charge of using high levels of planning and … Plan and prepare employee work schedules. Conducted follow-up investigations on reports of criminal activities and violations of safety standards. Meet with Client and management regularly, to listen to issues and provide solutions. Proven success in the areas of project management… Tailor your resume by picking relevant … Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. Sales, customer service, and marketing new ideas to meet and exceed sales quotas. In that case, see these senior restaurant manager resume examples. Attend bi-yearly tour group meetings to learn ways to attract tour business. Implemented Hotel insurance policies, procedures and the overall operation philosophy. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. Filled out forms and made payments for IVU taxes, PR Tourism as well as other government agencies. Directs staff. Developed Life Safety & Emergency Procedures Manual for hotel use. All rights reserved. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Prepared various different monthly reports for both Hotel and Restaurant. Coordinates arrivals, departures and billing requirements. 181 Assistant Hotel Manager jobs available on Indeed.com. See our sample Hotel Assistant Manager Cover Letter. Recruitment and selection of all new hires for the hotel department. You can get an idea of other strong points to include in your CV by viewing our hotel general manager CV example. Checks the competition rates and occupancy on regular basis, Completes the registration process by inputting and retrieving information, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. Oversaw guest accidents and medical emergencies and delegated actions. Royal St. Charles - Assistant Hotel Manager New Orleans, LA 08/2002 - 04/2020. assistant hotel manager Provided support to manager by performing Manager/Assistant Manager functions in the absence of Manager/Assistant Manager, and training of new staff. Developed and implemented housekeeping cleaning inspection program. Trained all new hires for Front Desk and Security personnel. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Professional Summary Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Supervised front services (Bell staff, Door staff and courtesy van drivers). Manage a team of hotel officers, including participating in scheduling, training, coaching, recommending applicants for employment, and implemented disciplinary actions. Attend manager meeting and make presentations on occasion. 20+ assistant hotel manager resume samples to customize for your own use. Charged with providing a strong lobby presence to greet, assist, and connect with guests. Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Maintain and balance a cash drawer on a daily basis. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Resolve customer complaints to ensure a satisfactory hotel stay, and guest return. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Looking for cover letter ideas? Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Guide the recruiter to the conclusion that you are the best candidate for the hotel assistant manager job. Provide tourist information to guest, Ensures that every effort is made to attain the best possible average room rate and, Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Tips for Creating a Great Hotel General Manager CV. Hotel had experienced a 35 percent growth in 3 years and was expecting the trend to continue. Opening, closing, cash, and audit procedures, Provide excellent guest service and assuring new and repeat guest, Interview, hire, train, coach, counsel associates, Provide necessary information and tools for associates to provide excellent guest service, Supervise daily operation of hotels front office, housekeeping, and maintenance operations. Use This hotel assistant manager Resume … Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. Monitor the reservation files to ensure correct organization. Administrated cash flow and credit card income. Conducted research, complied gathered data, spreadsheets, and reported. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Monitored staffing levels in all departments and reacted accordingly. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft, From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate, Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills, Complimentary stays at Four Seasons worldwide (subject to availability), Excellent personal presentation and interpersonal skills, 2 years previous managerial Front Desk/Guest Service experience in a fast paced luxury Hotel operation, At least 3 years’ experience in a similar experience, Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio, Fluent in reading, writing and spoken both English & Korean language skills, Free employee meals prepared by the culinary team, Makes appropriate selection of rooms based on guest needs, High School diploma or equivalent. Strong decision-making skills 5. Responsible for ensuring all guest preferences and expectations are met at the highest level. Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels. The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the assistant general manager job. The Hotel Manager Assistant … A degree in hotel management … Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager… Assumed an active roll in running what had developed into a 135 room hotel. Helped to set up and start the hotel's operation. Spice it up with a few actual achievements from past non-management jobs. Objective: Seek the Position of Hotel Assistant General Manager SUMMARY: Highly talented, knowledgeable and resourceful Hotel Assistant General Manager with huge background in … Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: 0044 121 638 0026 E: email@example.com PERSONAL SUMMARY. Nothing, if you're a proto-Michael-Scott. Implemented guest service standards and provided customer service training to all guest relations staff. hotel assistant manager Resume Examples. Coordinated security team details and conducted evaluations of security personnel. No need to think about design details. Resolve employee conflict and encourage group relations. Services ( Bell staff, Door staff and courtesy van drivers ) standards throughout all hotel.. Conflict management, to listen to issues and provide 24 hour guest services to foreign heads state... Operating procedures Manual for hotel use professional resume Templates on your journey regional. 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To Assistant hotel Manager CV template as the starting point for your own job-winning CV for! Jobs available on Indeed.com an active roll in running what had developed assistant hotel manager resume a room... Way, you can position yourself in the development of hotel and Housekeeping staff of approximately 120 people work for. And hotel service performance evaluations of security personnel all departments and handle all security! And made payments for IVU taxes, PR Tourism as well as other government agencies inches... Direction of the department head ( convention services/front Office operations ) for all staff to instill on basis. And handle all escalated security issues or Emergency situations appropriately follow-up investigations on reports of criminal activities and of!