Thanks for the tip I will try that. Most often the settings are not correct. So it should have 3G signal. That means you must have a 4G/LTE-capable phone. I put a reply to Chauncey in the discussion yesterday. Select that option and you will see “Sim card” option, goto that option and you will find an option, “Preferred Network type”, thereby you will see the three options namely, “Prefer LTE", “Prefer 3G” and “2G only” that means your phone is a 4G mobile. I will note in some cases replacing the CDMA SIM is a known simple/quick fix for members with Legacy 4G issues. If your phone is 4G LTE capable and you’re in a 4G area, your phone will automatically connect to the 4G network. I used republic for 4 years had no problem auto connecting to LTE. There is a possibility that the 4g antenna is damaged. SEE ALSO: 5 Android and iOS Apps for Phone Call Encryption Follow the below steps to convert your 3G phone to a 4G phone . My guesss is that your phone is only compatible with your carrier’s 2G network and not their 3G or LTE networks. Thanks, ChaunceyM. By default, it might be on GSM only (i.e. How long ago did your husband purchase his phone? Since a few days, my Jolla will always stay at 2G. Also, some phones only support VoLTE on certain networks. Please bring photo ID and credit/debit card only if used as payment. Change this option to WCDMA only (or 4G/LTE only, if your phone supports it) and your phone will automatically switch to 3G only mode. Thank you!! … I went to turkey and did not get an international plan or anything. No 3G phones are LTE-capable, while some older 4G phones also lack the technology. Congrats on the new phone, RuthInNC! My cell phone is also ATT and it is receiving 4G LTE with no problem. This map shows that living in a rural area doesn't mean you're more likely to rely on 3G alone Sometimes you can force your phone to search for an LTE signal if you're certain that you're in a covered area. Change phone and/or change network. After the update is complete, tap OK. When I told him Chauncey's first suggestion - turn it off for a, few seconds and turn it back on - he tried it and that did it. Follow us twitter @VZWSupport. SIM PIN is used to restrict network access by SIM … Sent from my DROID BIONIC using DroidForums Are you still only getting 3G on your device? Our 4G service runs on the 1800MHz frequency, so if you see 1800 in that column, your phone is 4G compatible. The dialer will disappear. But still the issue is not fixed. I checked the APN settings were correct and that 4G was ticked in the data settings but no 4G. If 3G is always showing on your device, you may have (as suggested above) enabled 3G only in the settings by turning off LTE. Looking in the settings on your phone and make sure you have 3G or LTE enabled. Let us know how that works. Re: Why does my 4G LTE drops to 3G. So I had the phone for a few months before the trip, I delivered(for work) up to 50 miles away and only rarely did I have 3g coverage(all 4g), good area of coverage. I will note the Moto X2 is CDMA only so it’s should not be a coverage issue as it worked there before. We currently don’t support Supervoice (VoLTE) or WiFi calling so voice calls will only work over 3G. Our 4G service runs on the 800MHz and 1800MHz frequencies, so if you see either 800 or 1800 in that column, your phone is 4G compatible. I have used several apps to verify I am getting LTE from the closest tower. Make sure you have the correct APN settings configured and enabled. Have you tried to power the phones off/on to see if 4G returns? All was great, even though the network that I use in Russia (called "YOTA") is known to have mediocre to poor coverage. I requested the replacement after dealing with Support over a 2 1/2 week period and they they suggested my phone had a hardware problem. Looks like his problem is resolved. My husband bought his phone a little over a week ago. Turns out my husband had NOT been turning off his phone every night to charge it. Buying an expensive phone and later on find out that it does not support the latest technologies could be very disappointing. Restart your device. We're in zip 28025. There could be a variety of reasons why it isn’t working the way you expect. Have him go to settings>cellular>cellular data>enable I am definitely in LTE coverage as well. TamaraH_VZW Now, although my SIM card is 4G enable, but I am not able use 4G services on my new iPhone. Curbside Pickup available at select stores. I couldn’t remember if it was 4g or not I had to google specs. Our troubleshooting assistant is also a great source for helpful tips http://vz.to/MLDgRr. Select Settings. Otherwise calls will get cut off once the phone loses 3G coverage as this trick prevents the phone using 2G masts even for calls or texts. Hi. 4G CDMA coverage/signal at location was verified good using a G4 with 3.0 CDMA SIM. If prompted, tap Yes to confirm. Usually because you've moved to an area that isn't covered by LTE service or your wireless device last lost connection with the LTE signal. I look forward to hearing back from you. Now the 3 G service is upgraded to Vision? The Republic Wireless notification icon may disappear briefly then reappear. My aunt has bought herself a Samsung Galaxy S8 phone from T-Mobile, yet when I looked at the top of her phone, it said "4G LTE" & her download speeds were blazingly fast (while on mobile data), while I just only have "LTE" shown at the top & my downloading speeds were very slow (when using mobile data). Well, there's one thing you can do to make your phone 4G capable. You should still get 4G service no matter what data plan you have. We hope to hear from you soon. It’s so slow that certain apps cant connect. This happens with any SIM card with any (swiss) network. Then, tap on Cellular/Mobile Data Options → Enable 4G → Choose Voice & Data; Turn Mobile Data on/off a few times. Update 15th March 2017: Quite a lot of people have asked why they never get 3G or 4G at all even with the phone set to … Will try this thank you. Contact your carrier, verify you are using the correct APN. It started after it shut down because of empty battery. If you run into an error message, please stop and report that message back to us. Otherwise, you’ll connect to the 3G network. Soon, all phone calls in the U.S. will be made over LTE networks. According to the map, we have 4G coverage in our area of NC. My house, along with most of our area has LTE coverage. Third-generation, or 3G, networks are coming to an end, which means 47.3 million mobile-phone users in the U.S. could be without service soon. I requested the replacement after dealing with Support over a 2 1/2 week period and they they suggested my phone had a hardware problem. I took the phone for its camera and long battery use, I had a work provided international phone. My cell phone carrier says 4g is available in my area but when I turn the phone on it briefly says 3g along the top of the screen as its finding service etc. If you’ve recently asked yourself “Why Doesn’t My 4G Work On My Phone?” and you can’t seem to pin point the exact problem. Have you cleared the cache and rebooted the phone? After the update is complete, tap OK. Open the Phone app. Tap Apps. This used to be my main phone. 3G preferred). Unless you understand what you are doing, don't tweak any other option in this menu as it can lead to problems. Replacing the SIM card fixed my issue. Our 3G service runs on the 2100MHz frequency so if you see the number 2100, your phone is 3G compatible. My friend, who also owns a Jolla, and I swapped SIM cards, both from Swisscom. Can you try powering the device off for 20-30 seconds and see if the 4G signal retuns. How does 3G and 4G work with the Republic Wireless Plans 2.0? We strongly recommend that while making a decision about buying a mobile phone, you should check which network type (2G, 3G, 4G etc.) He's, On Sat, Apr 5, 2014 at 9:52 AM, Verizon Wireless Customer Support <. ANSWERED: Why Doesn’t My 4G Work On My Phone. It might solve the issue immediately. Tap the Phone icon. And just curious, what system are you running? On a lighter note Sprint advertised 4G service yet customers never see it unless in very limited areas. The above steps did not work. Tap the Dialer icon. I owned a X1, X2 , and now a X4. There might also be an issue with the cell towers in your immediate area previous LTE coverage notwithstanding. Funny you say that about Sim only tarrifs and no 4G. TamaraH_VZW Follow us on Twitter @VZWSupport My G3 was unable to connect to 4G after reactivating it early this year. 4G may show on the map but it is not 100% guaranteed for any number of factors. Select Update Profile. If same-day delivery is available for your order, you’ll be able to choose that option at checkout. If the suggested steps don’t work you can request Support send you a new SIM card that may resolve your issue. Ever since I got it though I only ever get 3G up in the top left corner, it never ever says 4G, not even once. Ok… so I popped out my sim card and put it back in and vioala, LTE connection. Method 1: Convert 3G phone to 4G phone (For MediaTek processors) Before starting the steps let me know you that for this method your phone should have Andriod version 4.4 or a higher version than that and it must have been rooted.. 1. Moto X 2nd gen. Republic refund .5 gig plan, It is 4g capable. When I gave him your suggestion, he turned it off for one minute and turned it back on. I’m wracking my brain trying to get 4G LTE for my father’s iPhone 5. Also, while the 3G bands available for your device are robust, we will need to know the type of 4G bands your device supports so we can check the compatibility. Thanks for your help I will come back if there are any more issues. Ideally a customer should check whether the phone is 4G enabled at the time of purchase. My phone bounces between 3G and LTE signals all the time, mostly because I'm in areas routinely where LTE is not usable (bad construction materials for signals) or it's flipped to 3G for voice activity (PM doesn't have LTE … ... Visit one of our stores to get a new phone. It's very confusing to me. We appreciate the heads up from both of you. Got my fresh sexy S10e in December 2019, I bought it in Mother Russia. If you have an older phone, a quick Google search will tell you whether it supports VoLTE. Replacing the SIM card fixed my issue. Older wind phones are set to prioritize 3G networks since wind did not have 4G. In the preferences, I can set it to prefer 4G, prefer 3G, the phone will stay on 2G all the time. Can you try powering the device off for 20-30 seconds and see if the 4G signal retuns. My husband has a brand new iPhone 5c and it always displays 3G. You must have heard many times to restart … That being the case, please try the following. In regards to your phone, you have a 3G device. Let's have him power the phoen off, then remove & reinsert  the SIM on his 5c. However, lately I noticed that my 4g LTE network dropped to 3g with my family Mobile carrier, powered by t-mobile. Despite said warning, this step is nothing more than a refresh of your phone’s credentials with Sprint’s servers. Go to settings in your mobile phone and select network thereby you will find an option “Sim card & Mobile network”. (If your SIM card doesn’t fit, get a new SIM card kit from our store.) We also support Supervoice (VoLTE @ 800 MHz) and WiFi calling. Problem: 4G (LTE) Isn’t Working. My G3 was unable to connect to 4G after reactivating it early this year. For months we have had our data plan we have been getting 4G LTE at our home. Dial ##72786# Doyin, AT&T Community Specialist. Apple AirPods (2nd Gen) with Charging Case. Under System, select System Update. Some networks (such as the one I use), do only enable 4G if your SIM card is certain version and upwards, otherwise, you are stuck with 3G or even 2G. In regards to your phone, you have a 3G device. Nothing even remotely close to the issue in question. Dialer will disappear house why is my 4g phone only getting 3g our WiFi signal, his phone a little over a 2 week. S so slow that certain apps cant connect things up, may know. Our stores to get a new why is my 4g phone only getting 3g card changed but still no.. 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