Our outlet is in the middle of our floor. If it is a sofa with 2 recliners, there will be a “Y” splitter that will have plugs to give the other end power as well from the same transformer. I found that there is some problem while connecting power controller wire with motor wire and its a 5 pin cable wire. Good job on the process of elimination. Because these controls are behind the wood frame, I cannot disconnect the wire and motherboard from the control buttons. But when an important part breaks, then the recliner won’t work at all. I checked and eliminated the other components and they all work. So that means the limit switch in the retracted position is getting stuck in between. I have a Klaussner power reclining sectional. Hi there my power recliner works but the movement is very bumpy how do i stop this from happening. Thanks I called its under warranty! There is a short connector extension between the transformer and the ‘Y’ for the recliner connections that has an LED which is not illuminated, makes me think the transformer is not putting out power. One of them is in th open position. I still think it will eventually wiggle loose… But who knows. I’m having difficulty with the idea that a electric motor, one of the most used and reliable of all electrical items, would be bad. The manufacturer may offer a longer warranty on parts beyond that. Thank you so much for your simple advice. Be patient and wait the 2 minutes even though it seems excessive. Switches can develop an electrical short very easily. Kevin, Please help. no change . Thank goodness it worked. When you see that the recliner doesn’t respond anywhere when you touch the power button, it is very likely one of these many parts. If any of the plugs are completely disconnected, then it is very likely that your recliner won’t move at all. This is most common than expected and can happen at any time. And this is also helpful, but it may not be enough. I screwed up when I put 120V directly to the y connector because I did not find the power adapter under the leg rest. Any ideas please? Some sites that seem to specialize in recliners and repairs are a huge RIPOFF. Motor??? I did have to “push” it along to help it start moving at a previous incident. I called Macy’s since we didn’t purchase the warranty and they are going to have someone call us in the next couple of days but the lady on the phone said the 1 year warranty doesn’t cover the motors, just superficial stuff. The 5 pin controller should operate the chair just fine. When I connect the black side of the actuator lead to the negative lead on the power supply ONLY THE RECLINE works. It has a circuit board that will sometimes go bad by delivering a small amount of current to the motor, but not enough to make it pull a load. The green light is green on the transformer. Hi my chair worked fine then went to put it in the down position and it doesnt work at all now, I have done all the checks with a multimeter and it chcks out fine is ther a reset button anywhere because its got me frassled. 1.1- Reset it if necessary. It is odd. Made in Denmark Do you think I have a bad power supply? Once I stand up (and the seat is not occupied) I push the button and the recliner once again does not respond. Most of the time, it is an in-line plug causing the issue. We have replaced the transformer and tried reset to no avail. You can find contact details for Southern Motion above.. ComplaintsBoard.com … It has a rotating shaft that works by a series of gears that are made of plastic. But be aware that most models don’t have the reset button in the remote control. On the circuit board there lettered by p1(?) I can find KW12 but not the (-5). We have tried swapping the power sources, which has proven that both work on the loveseat. This is a problem commonly found with cheap imported reclining sofas, but is not as common with U.S. made furniture. This will allow me to check to make sure it works and that I have the correct part. Macy’s has a one year warranty on all big ticket sales such as furniture. We’ve been fixing recliners for nearly a decade for several warranty companies. That motor has plastic gears inside of it, and they will loose teeth off the gear after lots of usage… or the teeth of the gear wear down and loose their edge. It randomly began working again, but after two weeks of normal operation, it has now begun to recline on its own, without me touching the buttons on the cushion. We have designs to suit all homes with compact 2-seater recliner sofas for smaller living rooms, and larger 3-seater designs. I took apart the motor and track and realized that there is are two switches inside the track. If you want to skip ahead of the article, there’s a video you can watch that can help you troubleshoot most of the issues with a power recliner repair: There are several usual problems that most recliners suffer from. It has a Mulin ML8-001 motor, that I can’t find anywhere on the web. This is something I haven’t seen with a power recliner, but is common in regular recliners. An electrical storm or simple power surge can fry the transformer. What is ‘control wand’? I would appreciate any advice you can give me. The one on the right works fine. P1, P2, P3, P4 to solder wires back. I then have to get a hammer and tap on the aluminum rail on the actuator to get it to move. All other pcs work perfect including left side of this same sofa. Any suggestions as to what might be the problem? The transformer should short out with a power surge BEFORE your motor gets fried. 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